Privacy Policy

Privacy Policy

Love Legal® is committed to protecting your privacy and ensuring that your use of our website and software is completely secure.

Security of your Personal Information

Security of your information

We use Layer Security 1.2 (TLS) protocol, ECDHE_RSA with P-256 (a strong key exchange), and AES_256_GCM (a strong cipher) to transmit sensitive information. This is the same technology used in transmitting sensitive information by banks, governments, and online businesses such as and eBay.

Unobtainable Authentication Data

Passwords are one-way hashed and salted using bcrypt, the recommended industry standard in one-way hashing. Passwords cannot be retrieved by any party.

Password Policy

We enforce a password policy restricting complexity and uniqueness of passwords.

Access To Personal Information

Once the information is in our system, it is accessible to authorized Love Legal® personnel only. We strictly enforce our privacy policies with our employees and any breach of this policy will result in termination and the pressing of criminal charges where there are grounds.

Customer Support, Services, and other customer engagement staff with a need-to-know may requests access to customer services on a time-limited basis. Requests for access are limited to their work responsibilities associated with supporting and servicing our customers. The requests are limited to just-in-time access to a specific customer’s service for a 24 hour period.

All access requests, logins, queries, page views and similar information are logged. Employee access is subject to daily review and at least semi-anuual recertification to ensure authorized systems are within limits of employees’ current roles.

Collection of your Personal Information

Love Legal® only saves such personal information that is necessary for you to access and use our services. This personal information includes, but is not limited to, first and last name, email address, phone number, other payment processing information and document creation data. Love Legal® will store such personal information until you deliver a written request for it to be deleted, you formally request its deletion or revoke your consent to its storage, or Love Legal® otherwise deletes that personal information in accordance with its decisions or internal policies.

Data Backup Policy

Love Legal’s strict backup regime ensures customer data is backed up on an hourly basis.

How we use your Personal Information

Your personal information will be used in order to provide you with the requested products and services. This includes the use of information for completing transactions or communicating back to you. Credit card numbers are used only for payment processing and are not used for any other purpose.

We may also use personal information in a manner that does not identify you specifically nor allow you to be contacted but does identify certain criteria about our Site's users in general (such as we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed). 

Who we share your Personal Information With

We will NOT sell, trade or rent your name or personal information to anyone else. We DO NOT sell, trade, rent or provide outside access to our mailing list at all.

Love Legal® will not release your personal information to authorities unless required by law, search warrant, court order, subpoena, or fraud investigation.

Except as otherwise stated in this policy, Love Legal® will share your information with third parties only to the extent necessary to provide the services and products requested by you. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

We will share your personal information with any law enforcement or government agency should we be required to do so by law.

Document Preparation

The information you provide when you prepare a document on our website is held strictly confidential. For your protection provide a valid email address that will not block email from Love Legal®. To change your password, you must use the email address associated with your account. We do not give out passwords over the phone.


We partner with third party ad networks, such as Google Adwords and Bing Ads, to manage our advertising on other sites. Our Ad network partners use cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by using the following links: Google's Opt-out, Bing's Opt-out, or the Network Advertising Initiative Opt-out page.

Content of Legal Documents

The content of the Wills, Power of Attorneys, Personal Directives, and all other legal documents drafted using information provided through the use of Love Legal’s online questionnaires are intended for your use only. ANY WILLS, POWER OF ATTORNEYS, PERSONAL DIRECTIVES, AND ALL OTHER LEGAL DOCUMENTS DRAFTED USING INFORMATION PROVIDED THROUGH THE USE OF LOVE LEGAL’S ONLINE QUESTIONNAIRES ARE DRAFTED IN ACCORDANCE WITH INFORMATION SUPPLIED BY YOU, SUBJECT TO ADVICE GIVEN BY OR TO YOU. WE HAVE NOT PROVIDED ADVICE AND NO INDEMNITY BY US IS GIVEN OR IMPLIED, IT IS YOUR RESPONSIBILITY TO FULLY CHECK ANY AND ALL DOCUMENTS AGAINST EXPECTATIONS AND THE ADVICE GIVEN OR RECEIVED. AS TEMPLATES AND PRECEDENTS PROVIDED BY US CAN BE EDITED BY USERS RELIANCE UPON THEM IS AT THE USER’S RISK. CONTENT IS PRODUCED FROM INFORMATION SUPPLIED BY YOU, FOR YOUR LAWFUL USE AND NO LIABILITY IS OR CAN BE ACCEPTED IF THE INFORMATION IS INCORRECT OR CONTENT USED FOR A PURPOSE NOT INTENDED BY US. We do not review the content of the document expressed by the Customer and the Service serves simply as a repository. As such, we do not endorse the views or wishes expressed in the Wills, Power of Attorneys, Personal Directives, or other legal documents, nor do we take any responsibility for any actions taken as a result of the expressed wishes.


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Mission Statement

When you think of legal, love isn't usually the first emotion that jumps to mind. But why not? People can love shopping, exercising, and even getting their hair cut.

We want to change that, by making legal services easy, affordable and, dare we say, enjoyable!

So, how can we redefine the legal process which is currently in many cases slow, un-emotive, and expensive?


The Love Legal Group, encompassing business-to-business legal tech brands WillSuite and TrustSuite, is a document powerhouse specialising in estate planning and providing businesses over 100,000 legal documents per year globally including Wills, Powers of Attorneys, Advance Directives, Lifetime Trusts and more.


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